As the prevalence of medical emergencies increases, there is a critical need for skilled professionals to handle emergency calls. Emergency dispatchers are the unsung heroes of emergency response teams, answering calls from panicked people and sending professionals to their rescue. If becoming an emergency dispatcher is something you’ve considered, it’s important to know what a day in the life of these professionals looks like. Here are some of the everyday activities of an emergency dispatcher.

Handling Calls

Emergency dispatchers spend most of their time handling calls from people who require immediate assistance. At times, they work under pressure, as the next call could be a life-or-death situation. They take all necessary information and details from callers, such as the caller’s name, location, and condition of the injured or sick individual.

Assigning Priority

Once the emergency dispatcher has collected all relevant information from a caller, they assign priority to each call based on the severity of the situation. This helps ensure that individuals in critical condition receive urgent medical attention first.

Dispatching Emergency Responders

Dispatchers are responsible for dispatching trained emergency personnel to the location of the emergency. They communicate and coordinate with firefighters, paramedics, and police to ensure the right professionals are sent to each incident. Emergency dispatchers must monitor the progress of the responders and be available to provide further information as required.

Paperwork and Documentation

After the emergency responders have responded to the emergency and have departed the scene, dispatchers create and file reports about the incident. The reports must be accurate and include timestamps, actions taken, and any other required details. The reports are crucial to improving response strategy and to help solve questions regarding the incident.

Stay on Top of Medical Emergencies!

As an emergency dispatcher, you play a key role in ensuring people get the help they need in times of distress. You are responsible for handling calls, assigning priority to each call, dispatching emergency personnel, and creating reports about the incident. While the pressure of the job can be intense, it is also incredibly rewarding if you enjoy helping people in need.

In times of medical emergencies, responders need to have the right EMS equipment. At Coast Biomedical Equipment, you can find all the equipment you need to provide emergency care. Contact us today to learn how we can help equip your team with quality EMS gear.